Welcome to Kyvrra. We are committed to providing you with a transparent, smooth, and reliable shopping experience. This Shipping Policy details our shipping rates, delivery estimates, order handling times, and procedures for delivery across the United States.
1. Shipping Coverage & Destinations
- Eligible Countries: United States of America (USA) exclusively.
- Delivery Locations: We ship to all valid physical addresses throughout the United States.
- PO Boxes & APO/FPO Addresses: We accept orders shipped to PO Boxes and APO/FPO addresses via standard postal carriers. Please ensure the address details and unit/box numbers are fully completed at checkout.
2. Shipping Costs & Currency
- Shipping Method: Standard Ground Shipping
- Shipping Fee: $0.00 (Free Shipping on all orders)
- Currency: All transactions and pricing are processed in USD ($).
3. Order Processing, Transit, & Cut-Off Times
To ensure accurate expectations, please note our order processing and delivery timelines:
| Stage |
Timeline / Details |
| Order Cut-Off Time |
2:00 PM PST (Pacific Standard Time) |
| Handling / Processing Time |
1 – 2 Business Days (Monday – Friday) |
| Transit / Shipping Time |
4 – 7 Business Days (Monday – Friday) |
| Estimated Total Delivery Time |
5 – 9 Business Days (Monday – Friday) |
Orders placed after 2:00 PM PST or on weekends/public holidays will begin processing on the following business day.
4. Order Tracking & Confirmation
Once your order is verified, packed, and picked up by our shipping carrier, you will receive an automatic Shipping Confirmation Email containing your tracking number and a direct link to track your shipment in real time. Please allow 24 to 48 hours for tracking information to update within the carrier’s system.
5. Order Cancellations & Modifications
- Pre-Shipment Cancellations: If you wish to cancel or modify your order, please contact our support team immediately at info@kyvrra.site or call +1 929-284-9437. We can cancel or update your order only if it has not yet entered fulfillment.
- Post-Shipment: Once an order has been dispatched, it cannot be canceled or modified. Please refer to our Return and Refund Policy upon receiving the package.
6. Address Accuracy & Incomplete Addresses
- Customers are responsible for providing complete and accurate shipping information at checkout.
- If you discover an error in your address, please notify us immediately.
- Returned Packages: If a package is returned to our facility due to an incomplete, incorrect address, or failure to collect the delivery, our support team will reach out to verify your details.
7. Shipping Delays
While we strive to ensure every order arrives within the estimated timeframe, unexpected delays may occasionally occur due to extreme weather conditions, carrier disruptions, peak holiday shipping volumes, or customs inspections for APO/FPO deliveries. If your order experiences significant delays beyond the standard delivery window, please contact our support team for an update and carrier investigation.
8. Lost, Stolen, or Damaged Packages
- Damaged in Transit: If your package arrives damaged or items are broken, please retain the original packaging and contact us within 48 hours of delivery with clear photographs of the damage and your order number.
- Lost or Stolen Packages: If your tracking indicates the package was delivered but you have not received it, check your property, verify with neighbors, and contact your local carrier. If the shipment remains unlocated, contact us immediately so we can open a formal carrier investigation on your behalf and provide a suitable resolution (replacement or refund).
9. Returns & Refunds
For comprehensive instructions on how to return an item or request a refund, please review our full Return and Refund Policy.
