1. Overview & Country Coverage

• Applicable Country: United States of America (USA) exclusively.
• Accepted Return Policy: We accept returns for both defective/damaged items and non-defective items (such as buyer's remorse or change of mind).
• Return Method: By Mail.
• Restocking Fee: $0.00 (No restocking fees apply).
• Return Shipping Fee: $0.00 (Free returns; prepaid return shipping label provided).

2. Return Window

• You have 30 days from the date your shipment is marked as delivered to initiate a return request.
• Returns requested after the 30-day window cannot be accepted under any standard exceptions.
• We encourage inspecting your makeup organizers and vanity storage solutions right away upon receiving your parcel.

3. Product Condition & Eligibility Requirements

To qualify for a valid return, items returned for non-defective reasons (e.g., change of mind, wrong choice) must satisfy the following conditions:

• Must be in new, unused, and unworn condition.
• Must include all original packaging, tags, labels, and included accessories.
• Must include proof of purchase (order number, confirmation email, or receipt).
• Items showing signs of wear, alteration, or misuse will not be eligible for acceptance.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product:

• Reporting Window: Please contact us within 48 hours of package delivery.
• Evidence Required: Email our support team at info@kyvrra.site with your order number and clear photographs or videos showing the defect or damage.
• Resolution Support: Upon verification, we will provide an immediate replacement at no additional charge or guide you through the process. Kyvrra covers all return shipping costs for defective or incorrect orders.

5. Return Process & Instructions

To initiate a return by mail, follow these steps:

• Submit a Request: Contact our customer service team at info@kyvrra.site or call +1 929-284-9437 with your order number and reason for return.
• Receive Return Label: Once approved, we will email you a prepaid shipping label along with step-by-step return packaging instructions.
• Pack the Item: Securely pack the item in its original packaging, include your order slip, and affix the prepaid label to the exterior of the package.
• Ship the Package: Drop off the parcel at the designated carrier location.

6. Non-Eligible Items for Return

The following items are exempt from being returned:

• Gift cards.
• Items marked as "Final Sale" or "Clearance" at checkout.
• Items returned without prior authorization or beyond the 30-day return window.